If you receive a message suggesting that your account does not exist when trying to log into the Infinite App, it can be confusing, especially since you are already a manager in the Insight Dashboard. Here’s what you need to know:
- App Accounts vs. Dashboard Accounts: The Insight Dashboard and Infinite App operate separately. While you're a manager in the dashboard, the app requires each person to create a user account.
- Create Your User Account: The first time you log into the app, it may ask you to enter details like your name, gender, and date of birth. This step is necessary to create your user account within the app.
- Join a Team: After creating your account, ensure you add yourself as a user in a team to fully access all app features.